Frequently asked questions
Here are some common questions about our company.
You can reach our customer support team by emailing maisonorvene@gmail.com.
Our team is available to assist with any questions or concerns regarding orders, products, or general inquiries.
We are committed to providing timely and helpful support to ensure a smooth and satisfying shopping experience.
Refund & Return Policy – Maison Orvene
At Maison Orvene, every product is carefully handcrafted and thoroughly inspected before dispatch to ensure premium quality.
Due to the nature of our products and strict quality control process, we do not offer refunds or returns once an order has been delivered.
Please Note:
• All products are carefully checked before shipping
• Orders are packed securely to prevent damage
• Refunds or returns are not accepted after delivery
• Exchanges are not applicable once the product is used
Exceptions
In rare cases, returns may only be considered if:
• The product received is damaged during transit
• A wrong product has been delivered
Such issues must be reported within 24 hours of delivery with proper images and order details.
For any concerns, please contact us at: